Are You Listening? Building CX Strategy Around Feedback Loops

voice_of_the_customer

Petco, Rite Aid, Tiffany & Co., Caesars Entertainment and… Solarity Credit Union. Not typically a list of companies you would expect to see grouped together. One in particular stands out. Petco has 1,400 locations. Rite Aid is a $4 billion company.

Source: Are You Listening? Building CX Strategy Around Feedback Loops

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